For faster, more organized, and traceable support management, we invite you to use our dedicated platform: from here, you can submit requests, receive updates, and communicate with our technical team.
How to request support
- Log in to Imago Service.
- If necessary, register and verify your email address.
- Go to the Support section and submit a request using the appropriate form:
- • Support request (for technical issues)
- • Spare parts request (if you need replacement parts)
- Fill in the required fields and submit your request.
Additional benefits of registering with Imago Service
Registering allows you to keep everything under control in one place:
- you can check the status of the requests you have submitted
- you can comment on and update your request directly whenever necessary
- you have a more organized history compared to a general contact channel, allowing for faster request management
Alternative contact channels
If you prefer, you can also contact us via:
Essential information for effective support
When requesting support, it is essential that you provide us with:
- A photo of the machine identification plate
- a clear and complete description of the problem
When describing the issue, please try to include (if possible):
- • what happens (symptoms)
- • when it happens and under what conditions
- • any error messages or unusual behavior
- • what you have already tried before contacting us
The more information you provide from the outset, the faster we can identify the cause and provide an accurate solution.
